Stree Fashion

Return & Exchange Policy

• Return and Exchange Policy

  Thank you for shopping with us! We strive to ensure you are completely satisfied with your purchase. If you are not entirely satisfied, we’re here to help.

  Returns

  1. Eligibility:

     • Items must be returned within 15 days of the delivery date.

     • To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.

     • Certain items (e.g., perishable goods, custom-made products, or intimate items) are not eligible for returns. Please refer to our list of non-returnable items below.

  2. Process:

     • To initiate a return, contact our Customer Service team at care@streefashion.com with your order details.

     • Once your return request is approved, we will provide instructions for shipping the item back to us.

  3. Refunds:

     • Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

     • If approved, refunds will be processed to your original payment method within 7 business days. Please note that shipping costs are non-refundable.

  4. Return Shipping:

     • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).

  Exchanges

  1. Eligibility:

     • Exchanges are accepted within 15 days of delivery for items in their original condition and packaging.

     • Exchanges are subject to stock availability.

  2. Process:

     • To exchange an item, contact our Customer Service team at care@streefashion.com with your order details and the item you’d like to exchange for.

     • Once approved, ship the original item back to us following the provided instructions.

  3. Shipping for Exchanges:

     • Customers are responsible for shipping costs to return the original item, but we will cover the shipping cost of sending the exchanged item to you.

  Non-Returnable Items

  The following items cannot be returned or exchanged:

  • Custom or personalized items

  • Items marked as final sale

  Damaged or Defective Items

  If you receive a damaged or defective item, please contact us within 7 days of receiving the order. Provide photos of the damage/defect along with your order details. We will work to resolve the issue promptly, either by providing a replacement or issuing a refund.

  Contact Us

  If you have any questions about our Return and Exchange Policy, please reach out to our Customer Service team:

  • Email: care@streefashion.com

  • Phone: 9882343855

  We’re committed to making your shopping experience smooth and hassle-free!