Customer Care
Contact and Support
How can I reach customer service?
Our support team is here to help! Reach out via:
- Email: [care@streefashion.com]
- Phone: [+91 837-392-4614]
General Questions
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What types of clothing do you offer?
Our collections include a wide range of styles to suit, palazzos, lehengas, dresses etc. Whether you’re looking for casual wear, party wear or just an ethnic shopping experience in general, we’ve got you covered. Explore our categories like Western, Ethnic, Indo-Western etc. on our website. -
Do you cater to all sizes?
Our sizing options range from [M to 3XL]. Use our detailed size guide to find your perfect fit size guide on top of the column or see the size guide given besides every product. -
Can I shop in-store as well as online?
Yes! You can shop online 24/7 or visit our store at ward no 12, bus stop, Darnu Road, near Moms touch school & Upper, Barol, Dharamshala, Jhikli Barol, Himachal Pradesh 176057. Our store hours are generally flexible, please contact us before visiting after 10 pm or early morning. -
Do you restock popular items?
Some of our popular items are restocked regularly, while others may be part of limited collections due to seasonable demands although we take customer requests seriously, so contact us at care@streefashion.com or contact us directly. To stay update follow us on social media.
Ordering and Payment
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How do I place an order?
Ordering is easy! Browse our online catalog, add your favorite items to your cart, and proceed to checkout. Enter your payment details and confirm your order. You’ll receive a confirmation email with your order details. If you still face any kind of problems please contact us. -
What payment methods do you accept?
We accept [credit cards (Visa, MasterCard, AmEx), UPI, Rupay, paytm, Google Pay, and bank transfers]. If you’re shopping in-store, we also accept cash, card and UPI payments. -
Can I cancel or modify my order?
yes, before we dispatch the orders within 24 hours so contact us quickly in case of wrong orders or size modifications and we try to help you unless your order has been dispatched. -
Do you offer gift cards or vouchers?
Yes! festivals and new seasons are perfect for discounts and coupons. They make the perfect gift for any occasion. Redeem them online or in-store. -
Can I save my payment details for future purchases?
Yes, we offer secure storage for payment details to make future checkouts faster. Your information is encrypted and protected according to industry standards.
Shipping and Delivery
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Where do you ship to?
We currently ship only Pan India! We'll soon move to International Shipping so stay tuned. -
How much does shipping cost?
In most cases you might get free shipping but Shipping costs depend on your order size and destination. You'll discover that at discharge. -
How long does it take to receive my order?
Domestic orders: [5–15 business days]
Shipping times may vary during holidays or promotional periods.
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Can I track my order?
Absolutely! Once your order is shipped, you can track your order through option at top of the bar, [TRACK YOUR ORDER] or simply click on https://streefashion.shiprocket.co/tracking and enter your order ID or AWB. -
What should I do if my order is delayed or lost?
Contact us immediately if your order hasn’t arrived within the estimated delivery time. We’ll investigate with our shipping partners and work to resolve the issue quickly.
Returns and Exchanges
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What is your return policy?
We offer hassle-free returns within [30 days] of purchase. Items must be unworn, unwashed, and include the original tags and packaging. -
How do I initiate a return or exchange?
Start by reaching out to us through email: care@gmail.com or get our contact info at contact us tab.
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Are there any items that cannot be returned?
Yes, the following items are non-returnable:- Undergarments and swimwear for hygiene reasons.
- Customized or personalized items.
- Final sale items marked as non-returnable.
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When will I receive my refund?
Refunds are processed within [5–15 business days] after we receive your returned items. The refund will be issued after our team approves the return to the original payment method. -
Can I exchange an item for a different size or color?
Yes, exchanges are allowed within [30 days] for the same product in a different size or color, subject to availability.
Product Care
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How do I care for your clothing?
Each item comes with specific care instructions on its label. Generally:- Due to delicate embroidery and most often heavy nature of out items please consider dry cleaning for most items.
- Avoid bleach and harsh detergents.
Promotions and Discounts
22. Do you have any promotions for first-time customers?
No.
23. Do you offer bulk discounts or wholesale options?
Yes, we provide discounts for bulk orders. Contact us at [care@streefashion.com] for wholesale inquiries.
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Are there seasonal sales?
Yes, we offer discounts during major holidays, end-of-season sales, and exclusive promotions for newsletter subscribers.
Contact and Support
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How can I reach customer service?
Our support team is here to help! Reach out via:- Email: [care@streefashion.com]
- Phone: [+91 837-392-4614]
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What are your customer service hours?
We’re available [10 AM to 6 PM, Monday to Friday]. Responses may take longer during weekends or holidays. -
Can I collaborate with your brand?
We love partnering with influencers and creators! Message us at our official Instagram handle for collaborations.
